Why We Switched from the Competition to Digitoo.ai - Liftago

Why We Switched from the Competition to Digitoo.ai

As a medium-sized company (Liftago), we initially faced two dominant accounting automation solutions on the market – Digitoo.ai and its direct competitor. At first, we chose the other company, which turned out to be a big mistake.

When we first evaluated our options, we considered both platforms. In the end, we chose the competitor because Digitoo.ai openly admitted that they didn’t yet have all the features we needed, while the competitor promised them. That tipped the scales. However, after six months, we realized that these features were never delivered, and the promised capabilities turned out to be unrealistic. That was our first major mistake.

Main reasons for switching from the competition to Digitoo.ai:

Broken promises: The competitor promised us a comprehensive solution that they never delivered. After a few months, they informed us that the originally promised features would not be possible after all.

Complex integration: Connecting to the accounting system was unnecessarily complicated. We had to create an account on Dativery, manually set up various items, and only then could the integration be completed. In contrast, with Digitoo.ai, it takes just a few clicks, and the integration is ready in a matter of minutes.

Unreliable support: System issues were frequent, and it took a long time to get responses to our questions. In some cases, they didn’t even know how to resolve the problems.

Unintuitive interface: The competitor’s user interface was cluttered and full of unnecessary features that we neither needed nor used.

Unclear terms: The competitor required us to sign a contract almost immediately, with a short trial period and constant pressure for a quick decision, including frequent calls and emails. Digitoo.ai, on the other hand, allowed us to thoroughly test the system without unnecessary pressure, to ensure it truly met our needs.

“We initially tested Digitoo.ai alongside the competitor’s solution. I felt more connected to Digitoo.ai from the start, and whenever we needed to resolve something, it was handled relatively quickly, or someone reached out to me promptly. In contrast, the competitor’s interface felt unappealing, but we chose them anyway because at that time, Digitoo.ai still lacked some of the features we needed. If I had followed my gut, I would have gone with Digitoo.ai right away, as it felt much closer to what we needed from the beginning. Once the competitor’s solution failed to deliver on its promises, Digitoo.ai was ready to cover our needs. At that point, switching to Digitoo.ai was the clear choice – their fast, customer-focused approach was a decisive factor for me.”

Why We Ultimately Chose Digitoo.ai

Fast integration: Just a few clicks, and everything is set up within minutes. Integration with the accounting system is simple and fast, unlike the competitor.

Intuitive interface: Digitoo.ai is clear, straightforward, and tailored to the real needs of accounting teams.

Flexible approval workflows: The ability to set up approval processes according to current needs and even change them during document processing.

Fast and reliable invoice entry: Just a few clicks, and the invoice is entered. It can also be resolved and approved from a mobile device, saving time and boosting productivity.

AI model learning: The system learns not only from one user but from the entire team, ensuring more accurate results when accounting and setting up cost centers.

Reliable data transfer: Unlike the competitor, where cost centers and activities often changed during data transfer to the accounting system, this never happened with Digitoo.ai.

Customer-focused approach: From the beginning, we felt that Digitoo.ai wasn’t just another soulless software, but a team that truly understands us and is ready to help.

Our experience clearly shows that choosing the right accounting solution provider can significantly impact a company’s efficiency and productivity. With Digitoo.ai, we found a reliable partner that allows us to focus on the growth and development of our business.